Description: Well, that’s one way to handle your backlog of calls: simply drop them. This past week the Auditor General of Canada reported his Office’s findings regarding the poor job that the Canada Revenue Agency does in handling calls from Canadian citizens. In addition, the report said that there is no quick fix in sight for the beleaguered Pheonix payroll system.
Date: November 21, 2017
1) Have you or any of your classmates had a summer job with the federal government? What have the experiences been like? That is, have any of you had a bad experience with the Phoenix system?
2) Have you ever tried to phone the CRA about your tax return? What was your experience like?
3) How do you think the Auditor General’s work can be used to improve government services?