Description: After all the horror stories about airline travel delays and cancellations over the holidays, maybe it’s a bit too much to stop and realize the trains had similar issues. Via Canada’s CEO, Martin R. Landry, released a statement of apology this week for leaving passengers in Quebec and Ontario in the lurch in the Christmas travel period, noting that VIa did not meet its own performance standards. The disappointed customers will be receiving full refunds and travel credits Via stated, and, as well, consultants will be examining the process to see what changes need to happen.
Date: January 10, 2023
1) Did you get caught in any of the crazy travel delays of this Christmas travel period? What about your friends and classmates?
2) If you were an executive at a travel carrier, how would you respond to these cases of delay and cancellations that airlines and railways faced recently?
3) Page 12-4 of Wiley’s Managerial Accounting: Tools for Business Decision-Making has a business insight inset box discussing standardized performance measures. What might be some standardized performance measures for rail travel?