Description: Last Monday a software problem caused a loss of data and phone service to many customers of Rogers Communications. The loss of service hit customers in all parts of Canada, but Montreal and Southern Ontario appear to have suffered the most. The timing of the outage was particularly relevant for those who may have been struggling to make appointments to receive their Covid-19 vaccinations.
Date: April 20, 2021
1) Were you or any of your classmates impacted by the Rogers outage last week?
2) What relevant factors do you evaluate in choosing your provider for mobile services?
3) Chapter 4 of Wiley’s Understanding Financial Accounting deals with a number of key issues around revenue recognition. Rogers has informed its customers that they will receive a credit on their May bills for the impact of the outage. When should Rogers recognize the reduction in revenue in their financial results?